The Decision Node in our workflow management system is a powerful feature that allows you to create dynamic and adaptable workflows. It enables the branching of workflows based on user choices, making your processes more flexible and responsive to various scenarios.
Rules for Decision Nodes
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Preceding Step
- A Decision Node must follow a preceding Step in the workflow sequence. It cannot exist in isolation and requires a preceding action to provide context for the decision.
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Question and Answer Pathways
- Question: Each Decision Node must include a question that prompts the user for a choice.
- Answer Pathways: Provide answers or options that correspond to each potential pathway the workflow can take based on the user's decision.
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Minimum Path Steps
- A Decision Node should connect to at least two distinct pathway Steps. These pathways represent the different directions the workflow can proceed based on the user's responses.
Example Scenario
Consider a workflow for processing customer support tickets:
- Step 1: Initial triage of the ticket.
- Decision Node: Asks whether the issue is technical or non-technical.
- Path 1: If the issue is technical, the workflow proceeds to the technical support team.
- Path 2: If the issue is non-technical, the workflow proceeds to the customer service team.
Benefits of Decision Nodes
- Flexibility: Tailor workflows to accommodate various scenarios and user choices, making the system adaptable to different needs.
- Efficiency: Streamline processes by automating decision-making within workflows, reducing manual intervention and speeding up task completion.
- Clarity: Clearly define decision points and potential pathways, enhancing overall workflow management and understanding.
By following these rules, you can effectively use Decision Nodes to create versatile workflows that respond dynamically to user inputs, ultimately improving task management and operational efficiency.